Who is host2coast?
Our journey began with a simple mission: to elevate the vacation rental experience for homeowners and guests alike. After dedicating over two decades to one of the top vacation rental companies on the island, we felt it was time to take a leap of faith and launch our own boutique rental business. Our focus is on providing owners and guests with the necessary tools to succeed while improving the overall guest experience. We are proud to say that our approach has been successful, and we are committed to continuing to innovate and improve our industry.
What is the best way to get in contact with an H2C Team Member?
The best way to reach us is at 855-404-HOST(4678). We always have someone monitoring the phones! Please also call this number for after-hours emergencies. You can also email us at bookings@host2coast.com.
Where is the host2coast office located?
We are at 1 Corpus Christi Place, Suite 102, Hilton Head Island 29928. To get to our office, locate the Executive Building and drive toward the end of the parking lot. We are in the furthest building to the right.
Do you offer any discounts, and how does the Loyalty Program work?
Yes! We always offer the best rates if you book directly. We also automatically include weekly and monthly discounts for stays of 28 days or more. We also love to treat our repeat guests! Repeat guests can join our Loyalty Program and use points from previous stays towards future stays.
What time is Check-in?
Check-in time is 4:00 p.m. The premises and its amenities may not be available before that time. Every effort is made to have your property cleaned and prepared for you by 4:00 p.m., but it is not guaranteed. After-hours check-in can be made with prior notification to our office.
What time is Check-out?
Check-out time is 10:00 a.m. Your Hilton Head rental should be secured, and you can use your Hospitality app to see checkout instructions or procedures. Refunds are not issued for early checkouts or no-shows.
Where can I pick up my gate passes?
When you make a reservation with host2coast, someone from our team will contact you within 24 hours to confirm reservation details. If you are staying somewhere that requires a gate pass, we will order this for you and have it waiting for you at our office. We are at 1 Corpus Christi Place, Suite 102, Hilton Head Island 29928. To get to our office, locate the Executive Building and drive toward the end of the parking lot. We are in the furthest building to the right. We will place your passes in our lockbox if you arrive after hours.
Who do you recommend for bikes, beach, and baby gear rentals?
Sea Pines Guests:
Peddling Pelican - 843-785-5470 www.peddlingpelican.com. If you mention you are booked with host2coast, they will give you a discount!
South Beach, Sea Pines Guests:
South Beach Bike Rentals - 843-671-2453 www.southbeachbikerentals.com. If you mention you are booked with host2coast, they will give you a discount!
Palmetto Dunes Guests:
Hilton Head Outfitters - 866-380-1783 www.hiltonheadoutfitters.com
North and South Forest Beach or Shipyard Guests:
LowSea Bike, Beach and Baby Rental - 843-384-9322 www.hiltonheadbikerental.com. If you mention you are booked with host2coast, they will give you a discount!
Where are your favorite Things to Do?
Check out our Things to Do page on our website!
What happens after I make a booking?
After you make a booking with us, someone from our team will reach out to you within 24 hours. (Most of the time, it's within the hour!) We will review your dates, location, gate or car pass info, payment and cancellation details, and any other questions you may have.
When can I expect my arrival information?
You will receive an email from us three weeks before your arrival granting you access to the Guest Portal. This will include your rental address, door code, additional miscellaneous codes, the address for our office, rental-specific pass instructions, and other information about Hilton Head Island.
What is your cancellation policy?
Standard VILLA Cancellation: 100% of the Accommodation Fare, taxes, and any fees, will be refunded when cancellation occurs more than 30 days before your arrival date. Cancellations made less than 30 days prior will result in a loss of 100% of the Accommodation Fare, taxes, and any fees.
Standard HOME Cancellation: 100% of the Accommodation Fare, taxes, and any fees, will be refunded when cancellation occurs more than 60 days before your arrival date. Cancellations made less than 60 days prior will result in the 50% deposit loss. Cancellations made less than 30 days prior will result in a loss of 100% of the Accommodation Fare, taxes, and fees.
Long-Term Rental Cancellation (28 days or longer): 100% of the Accommodation Fare, taxes, and any fees, will be refunded when cancellation occurs more than 90 days before your arrival date. Cancellations made less than 90 days prior will result in the 50% deposit loss. Cancellations made less than 30 days prior will result in a loss of 100% of the Accommodation Fare, taxes, and fees.
Do you accept all major credit cards?
Yes!
Do you have an age requirement to book?
The age requirement to reserve accommodation is 25 years. The Guest who books the reservation and signs the rental agreement must meet this age requirement and occupy the premise for the entire reservation length.
What is your pet policy? Pets are not permitted in our homes and villas or on the premises unless previously authorized. If the guest is found violating this Policy, host2coast reserves the right to immediately cancel your rental reservation and occupancy of the dwelling. Guest will forfeit all monies for the balance of their stay and incur a minimum penalty of $250. Please note that we cannot guarantee that properties advertised as not allowing pets have never had a pet on the property.
Special Events Notice
The Agent must approve any dwelling use other than residential during a family vacation. If the dwelling is to be used for any event, such as weddings, receptions, or large gatherings, the Guest agrees to submit a request for approval to the Agent and adhere to the Agent’s determination on that request. If the Agent approves the event, the Guest may be required to pay an additional deposit and event fee. If the Guest misrepresents an event to the Agent, the Guest agrees that the Agent may refuse occupancy or have the dwelling vacated, and the Guest will not be entitled to a refund.
How do I request pool or spa heat?
Pool or Spa heat is available at an additional charge and must be arranged at least 14 days before arrival to avoid additional service fees. The pool heat charge will be based on the season and prevailing rates at your rental time. Due to unforeseen mechanical problems with the heating of the pools, we will refund the unused heat fee, but no adjustment will be made to the rental rate. Private pools are cleaned once a week, with an additional clean scheduled mid-week during the summer season. There will be a charge for extra requested cleanings. In the interim, a skimmer net is provided for guest use.
Spa instructions will be provided onsite or in your Hospitality app and must be followed to keep spas and pools circulating normally. There will be a charge if service calls are necessary to correct pool and spa issues from negligence.
What should I do at check-out?
A departure cleaning is included with each rental. We kindly ask that you do the following prior to leaving:
· Please place all bath and beach towels you have used on the bathroom floor, keeping orange beach towels separate from whites.
· Bag all trash and place it in outside containers.
· Please load and start the dishwasher.
· Set the thermostat to 75°F (cool) for summer and at 55°F (heat) for winter.
· Replace all furniture at the original location you found upon arrival.
· Please lock all windows and doors and turn off all lights.