Rental Guidelines

CHECK-IN

Check-in time is 4:00 p.m. The premises and its amenities may not be available prior to that time. Every effort is made to have your property cleaned and prepared for you by 4:00 p.m. but it is not guaranteed. After-hours check-in can be made with prior notification to our office.

CHECK-OUT

Check-out time is 10:00 a.m. Your Hilton Head rental should be secured and you can use your Hospitality app to see any check out instructions or procedures. Refunds are not issued for early check outs or no shows. 

OCCUPANCY

The occupancy on each accommodation is limited to and will not exceed the number of persons indicated on the rental agreement. Exceeding maximum occupancy violates the terms and conditions of the agreement and may be subject to cancellation of reservation and forfeiture of rental funds.

USE

Any use of the dwelling other than residential use during a family vacation must be approved by the Agent. If the dwelling is to be used for any event, such as weddings, reception, or large gatherings, the Guest agrees to submit a request for approval to the Agent and adhere to the Agent’s determination on that request. If the Agent approves the event, the Guest may be required to pay an additional deposit and event fee. If the Guest misrepresents an event to the Agent, the Guest agrees that the Agent may refuse occupancy or have the dwelling vacated and the guest will not be entitled to a refund.

PET POLICY

Pets are not permitted in our homes and villas or on the premises unless previously authorized. If Guest is found in violation of this Policy, host2coast reserves the right to immediately cancel your rental reservation and occupancy of the dwelling. Guest will forfeit all monies for the balance of their stay and incur a minimum penalty of $250. Please note that we cannot guarantee that properties advertised as not allowing pets have never had a pet in the property.

AGE REQUIREMENT

The age requirement to reserve an accommodation is 25 years.  The Guest who books the reservation and signs the rental agreement must meet this age requirement and occupy the premise the entire length of the reservation.

WASHING MACHINES AND DRYERS - LAUNDRY

For your convenience, all of our houses and villas have private washing machines and dryers inside the home.

INTERNET

For your convenience, free Wifi is offered to guests of all of our properties. Please refer to on-site instructions or review in your Hospitality app for network login instructions and passwords.

POOL HEATING

Pool heat is available at an additional charge and must be arranged at least 14 days prior to your arrival to avoid additional service fees. The pool heat charge will be based on the season and prevailing rates at the time of your rental. Due to unforeseen mechanical problems with heating of pools, we will refund unused heat fee, but no adjustment will be made to rental rate.  Private pools are cleaned once a week with an additional clean scheduled mid-week during the summer season.  There will be a charge for extra requested cleanings. In the interim, a skimmer net is provided for guest use.

SPA HEATING

Spa heat for vacation homes is an additional charge similar to the pool heat. Refunds will not be offered for unforeseen mechanical problems that prevent spas from operating properly.  Spa instructions will be provided onsite or in your Hospitality app and must be followed in order to keep spas and pools circulating normally.  There will be a charge if service calls are necessary to correct pool and spa issues from negligence.

CANCELLATION POLICY: 

Villas - 100% of the Accommodation Fare, taxes, and any fees, will be refunded when cancellation occurs more than 30 days prior to your arrival date.  Cancellations made less than 30 days prior will result in loss of 100% of the Accomodation Fare, taxes, and any fees.

Homes - 100% of the Accommodation Fare, taxes and any fees, will be refunded when cancellation occurs more than 60 days prior to your arrival date. Cancellations made less than 60 days prior will result in loss of your 50% deposit.   Cancellations made less than 30 days prior will result in loss of 100% of the Accomodation Fare, taxes, and any fees.

Long Term Rentals (28 days or longer) - 100% of the Accommodation Fare, taxes, and any fees, will be refunded when cancellation occurs more than 90 days prior to your arrival date.  Cancellations made less than 90 days prior will result in loss of the 50% deposit. Cancellations made less than 30 days prior will result in loss of 100% of the Accomodation Fare, taxes, and any fees.